Payment and refund policy

Once payment is made in full, it is non-refundable except under the conditions specified herein. Pre-payments can be credited to future sessions if mutually agreed upon by Ututoring and the Parties. In the event that Ututoring cancels a course package for any reason prior to the commencement of the course package, Ututoring will offer the Parties the option to either receive a full refund of the pre-payment or apply the payment as credit towards future sessions, subject to agreement between Ututoring and the Parties.

No refund for disasters or policy changes

Payments will not be refunded in the event of unforeseen disasters (natural or man-made), changes in educational policy, public health emergencies, or other circumstances beyond the control of Ututoring that may necessitate the cancellation of scheduled classes.

Missed classes

If a student is unable to attend a scheduled class, no refund will be provided for the missed session. However, Ututoring commits to providing up to three screen recordings per course to the student, or, where possible, rescheduling the missed class depending on availability and timing.

Early termination by student or parent

If the Student or Parent chooses to discontinue the tutoring services before the end of the term for which payment has been made, there shall be no refund of any portion of the fee paid.

Adjustments and credits

Ututoring may, at its discretion, provide credits for future courses instead of a refund if both parties agree. Such credits must be used within one year from the date they are issued unless otherwise specified.